Updated: 10th July
We do not plan to return to normal staffing and operation in our office and warehouse until August. In the meantime, you should not notice any difference when contacting us by phone or email, as our internet-based systems enable home-working staff to communicate normally as well as access nearly all the information which would be available in our office.
Office and warehouse
We are maintaining rigorous hygiene procedures, including thorough hand washing immediately on entering the building, after receiving and handling any boxes which have been delivered, and regularly throughout the day. Door handles and frequently handled items are disinfected daily. A safe working distance is kept from couriers.
IMPORTANT: IF YOU REQUIRE GOODS QUICKLY, PLEASE USE THE NEXT DAY SERVICE.
Royal Mail services are now operating at near normal efficiency, but we cannot guarantee a delivery date if you select our standard service.
Our next day service courier DPD is achieving near 100% reliability.
Our recommendations to you
Both Royal Mail and DPD are now delivering without the need for you to sign a handset when receiving a parcel, and will leave the parcel a safe distance from you on request.
Although the risk of infection transmission from packaging is relatively low, we would strongly advise that after unpacking your parcel you dispose of the outer packing material and immediately wash your hands before handling the contents.
OUR WAREHOUSE COUNTER REMAINS CLOSED, BUT YOU CAN COLLECT
Our counter remains closed and we ask that customers do not visit our premises with a view to inspecting goods. We will not demonstrate equipment. There is now a 'COLLECT' option when you order on our website. Place your order, which will be promptly processed, and you can pick up at our delivery door. Let us know when you expect to arrive, and please provide a contact phone number.
Goods supply situation
The majority of our suppliers have some stock issues, and some are still operating a limited despatch service, so there could be a delay in us receiving goods. At present, our German suppliers are also functioning normally, with no transit delays being experienced. Fotoimpex in Berlin who distribute Adox and Cinestill are struggling to keep up with demand: we will remove any products from our website which are not expected within 2-3 weeks. Ilford have restarted production but will take some time to regain full stock availability.
We wish all our customers well in these trying circumstances.
The Speed Graphic Team