Credit and debit cards
We accept payment by Visa, Visa Electron, Mastercard, Maestro, Solo, and American Express.
Please ensure that the invoice address is the one at which the card is registered. For your security these details are checked as the order is processed, and a failure to match could delay your order.
PayPal can be selected during the checkout process: you will temporarily leave our site to complete the PayPal transaction details before returning for an order confirmation. Please ensure that your PayPal address is confirmed, orders that do not have a confirmed delivery address will be subject to further security tests and will therefore be delayed or may be refused. How to confirm an address.
Important note about PayPal for customers in countries with no pre-set delivery charge
If you are living in a country where we do not quote a shipping charge at the checkout, please DO NOT use PayPal for payment, as we have no control over the billing and you will be charged the incorrect amount shown at the checkout. Contact websales for more information.
Bank transfers can be accepted: all transfers should be in GBP. Non-UK customers note that you should accept your bank's fee for doing this. If not done the amount will be deducted from the transfer total received, in which case we will apply a £15 surcharge to cover our bank's fees. Email if you would like more details.
Cheque or Postal Order
We regret that we no longer accept payment by cheque or postal order.
Notes on credit/debit card charging
Card transactions are handled via a secure PCI DSS compliant service. We will obtain authorisation to debit your account from your card issuer when processing your order. This will reserve the amount and is known as a Pre-Authorisation.
On the day that your order is fulfilled the reserved amount will be debited from your account. If we part-ship an order, we will debit the value of the goods sent plus the shipping charge. Any back-ordered goods will be debited later on the day they are despatched (no extra shipping is charged).
Pre-Authorisations expire after 5-7 days and so if we have not been able to supply all or part of your order, then another Pre-Authorisation will occur.
Accounts for schools and local authorities
We offer an immediate 30 day account facility to schools, colleges, universities and local authorities. There is a minimum goods order value of £50 for any transaction on this basis, and every order must be confirmed by an official order from the establishment.